Privacy Policy – Tindora

Effective Date: 18 April 2025

At Tindora, your privacy isn’t just a policy — it’s a promise. We are committed to being transparent about how your data is collected, used, and protected. This Privacy Policy explains how we handle your personal information when you use our website, mobile app, and related services (collectively, the “Services”).

By accessing or using Tindora, you agree to the practices described below. If you do not agree, please do not use our Services.

1. Information We Collect

We collect different types of information to help you shop conveniently and receive quick deliveries.

a. Personal Identifiable Information (PII)

b. Payment & Transaction Data

c. Device & Usage Information

d. Location Data

e. Communication & Feedback

2. How We Use Your Information

We use the collected data to:

Process your orders and coordinate deliveries
Provide real-time tracking and estimated delivery time
Personalize your experience (e.g., store suggestions, reordering items)
Communicate updates, promotions, and service information
Conduct analytics and improve app functionality
Detect and prevent fraud, spam, or abuse
Fulfill legal obligations and respond to law enforcement requests

3. Location-Based Services

We rely on your device’s location for:

You can control location sharing in your phone settings. Disabling it may limit certain features.

4. Cookies & Tracking Technologies

We use cookies, SDKs, and similar tools to:

You can modify your cookie settings in your browser or device preferences.

5. How We Share Your Information

We do not sell your personal data. However, we may share it in the following ways:

a. With Service Providers
We work with trusted third-party providers for:

(All partners are contractually obligated to safeguard your data.)

b. With Business Partners
When you place an order with a specific store, we may share limited information (e.g., name, delivery location) with that vendor to fulfill the order.

c. For Legal Compliance
We may disclose data to government authorities or legal teams when required by law or court order, or to protect Tindora’s legal rights.

d. In Business Transfers
If we are acquired, merged, or reorganized, your data may be transferred to the new entity.

6. User Content & Reviews

Any content you post on Tindora (reviews, ratings, images) may be publicly visible. We may use your submissions in our marketing materials or store pages. We reserve the right to moderate or remove any content that violates our policies or community standards.

7. Communication Preferences

By using Tindora, you consent to receive:

You may opt out of promotional messages anytime via the app or by clicking “Unsubscribe” in the email. Essential communications (e.g., delivery ETA) will continue as long as you use the service.

8. Data Security

We take your privacy seriously and implement the following safeguards:

While we use reasonable measures, no system is 100% secure. We encourage users to protect their account credentials and report suspicious activity immediately.

9. Data Retention

We retain your personal information as long as needed for:

Once no longer needed, your data is securely deleted or anonymized.

10. Rights Under U.S. Privacy Laws (Including CCPA & CPRA)

If you are a California resident or reside in a U.S. state with data rights laws, you may:

Request access to your personal data
Request the deletion of your personal data
Request correction of inaccurate data
Request to opt out of marketing communications
Designate an authorized agent to act on your behalf

To make a request, email us at admin@iflexpro.com. We will verify your identity before processing.

11. Data from Delivery Partners

If you apply or operate as a Tindora Delivery Partner, we may collect:

This data is used only for legitimate business purposes, compliance, and operations.

12. Loyalty Programs & Promotions

Participation in promotions, discounts, and referral programs is optional. We may collect data to:

You can opt out or disable participation at any time.

13. International Data Transfers

While Tindora primarily serves the U.S., we may use international third-party services for hosting and analytics. When your data crosses borders, we implement standard contractual clauses or other safeguards to ensure your privacy rights are upheld.

14. Children’s Privacy

Tindora is not intended for children under the age of 13. We do not knowingly collect information from children. If we learn we’ve collected data from a child, we will delete it immediately.

15. Your Controls & Choices

You can manage your data through:

Need help? Email admin@iflexpro.com for any privacy-related assistance.

16. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices. We’ll notify you of significant changes via email, app alerts, or banners.

Check the “Effective Date” at the top of this page for the latest version.