Terms & Conditions

Effective Date: 18 April 2025

Please read these Terms and Conditions (“Terms”) carefully before accessing or using any Tindora services, including our website, mobile application, and any features provided by Tindora Inc. (“Tindora,” “we,” “us,” or “our”).

By accessing, downloading, or using Tindora, you agree to be legally bound by these Terms. If you do not agree, you may not use our Services.

1. Eligibility to Use the Services

You must:

We may suspend or terminate your access if we believe you’ve violated our Terms or are engaging in harmful or unlawful conduct.

2. Description of Services

Tindora is a platform that allows users to:

Tindora does not own or manufacture the products listed. We serve as a technology and logistics enabler between you and local stores.

3. Account Creation and Responsibility

You are responsible for:

You agree not to:

We reserve the right to suspend or terminate accounts that violate our policies.

4. Orders, Pricing, and Availability

Prices displayed may vary depending on location, store partner, availability, and time of day
Tindora is not responsible for typographical errors in pricing or availability
Some items may be substituted with equivalent products at your request or as per app preferences
We reserve the right to cancel an order if an item becomes unavailable or violates legal policies

All orders are subject to confirmation. A successful payment does not guarantee fulfillment in cases of store unavailability or fraud risk.

5. Payments and Billing

All payments are securely processed through third-party payment providers. By using our Services, you agree that:

Tindora does not store your card information. Payment disputes must be reported within 48 hours of the transaction.

6. Cancellations, Refunds, and Replacements

a. Cancellations
Orders can only be canceled before they are confirmed and packed. Cancellation options are shown in the app based on the order status.

b. Refunds
If you receive:

You may request a refund or replacement within 24 hours through the app or by contacting support. Proof may be required.

c. Replacement Policy
If enabled, you may choose to auto-replace unavailable items with similar ones. You will not be charged more than the original item price unless approved.

7. Delivery Terms

Deliveries are made to the address provided by the user at checkout
It is your responsibility to be available to receive your order during the estimated delivery time
If the delivery partner is unable to complete the delivery due to inaccessibility, absence, or unsafe conditions, the order may be canceled or marked as undeliverable
Tindora is not liable for delays caused by weather, traffic, or circumstances outside our control

Delivery windows are estimates, not guarantees.

8. User Conduct

By using Tindora, you agree not to:

Use the platform for any unlawful, abusive, or fraudulent activity
Resell or redistribute Tindora products or services
Harass, abuse, or threaten Tindora staff, delivery partners, or vendors
Use automated scripts or bots to interfere with the app or platform
Post false reviews or misleading content
Violations may lead to account suspension, order cancellation, or legal action.

9. Intellectual Property

All content, trademarks, software, and design elements on Tindora are the property of Tindora Inc. or its licensors and protected under applicable copyright and trademark laws.

You may not:

10. User-Generated Content

If you submit reviews, ratings, or feedback:

11. Promotions and Referral Programs

Promotional codes, referral links, and loyalty credits are offered at our discretion and may be:

We reserve the right to revoke or modify offers at any time.

12. Third-Party Links and Integrations

Tindora may contain links or integrations with third-party services, such as:

We are not responsible for their content, terms, or privacy policies. Use them at your own risk.

13. Data Collection and Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, store, and use your personal data in compliance with U.S. privacy laws such as CCPA, CPRA, and other state-level legislation.

14. Disclaimer of Warranties

Tindora provides its Services on an “as is” and “as available” basis.

We do not guarantee:

15. Limitation of Liability

To the maximum extent permitted by law, Tindora is not liable for:

Any indirect, incidental, or consequential damages
Lost profits or loss of data
Delays or delivery failures due to third parties or force majeure events
Damages from the use or misuse of the app or services
Total liability, if any, will be limited to the amount paid for the affected order.

16. Indemnification

You agree to indemnify, defend, and hold harmless Tindora, its affiliates, employees, partners, and vendors from any claims, liabilities, damages, or legal costs arising out of:

17. Termination

We reserve the right to terminate or suspend your account, access, or orders:

You may also deactivate your account at any time by contacting our support team.

18. Governing Law

These Terms shall be governed and interpreted under the laws of the State of [Insert State], United States, without regard to conflict-of-law principles.

Any disputes arising from these Terms shall be resolved in the courts of [Insert County, State].

19. Updates to These Terms

We may modify these Terms from time to time. The updated version will be posted with a new “Effective Date.” Continued use of the Services after changes constitutes your acceptance of the revised Terms.

We recommend checking this page regularly.